PEAK SEASON NOTE: Update on 20/01/2022 

U.S. Postal Service has announced that due to the Covid -19 and Omicron impact, high requirements and peak holiday season, there might be some slight delay in shipping, the delivery times have been delayed by up to 5 business days than the time frame. We truly apologize for this inconvenience; however we cannot control the USPS work system. We will try our best to push the processing time shorter. 

Valentine Cut Off DayPlease order before the date below to make sure that you can receive on Valentine Day

* Custom Shape Ornament/ Keychain/Car Ornament and Wine Tumbler :

US : 24/01/2022

Rest of the world : 22/01/2022

* All kind of mugs :

US : 05/02/2022

Rest of the world : 01/02/2022

* The other products : 

US : 05/02/2022

Rest of the world : 01/02/2022

Thank you for your understanding and sympathy with us in this situation.

Wish you and your family all the best.

All items offered on Empiredgift are made-to-order.  This means that when you place your order, we print that item/s just for you, one at a time for the best quality!

While we print a portion of our products in-house at our US facilities, we also source from suppliers worldwide to offer our shoppers a greater variety of merchandise. We only work with vendors who abide by our strict quality control guidelines and standards. This is the reason for the delivery times below. 

Shipping carrier: USPS, DHL, EMS, Local Post...

Orders are processed when the payment is accepted.

Estimate Time Of Arrival 

We process orders on business days which are Monday through Friday, Eastern Standard-Times, except for holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. 

To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following time periods:

Production time
The time when your order waits in production queue until being produced. Our production timeline may shift daily depending on overall order volume.

Product Production Time
(business days)

Apparel

3 - 5 
Mug
3 - 5  

Tumbler

5 - 8

Pillow

3 - 5  

Canvas

3 - 5  
3 - 5  
3 - 5  

Ornament / Keychain

5 - 7

Shipping time
The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control.

Country Carrier  Shipping Time
( business days)
US USPS/ UPS/ DHL Ecommerce 5 - 10
EU

 

DHL/ PostNL/ Bpost/ La Poste/ Colis/ Privé/ Correos/ SDA

7 - 10
CA Canada Post 7 - 15
AU Australian Post 7 - 15
Others UPS/ DHL international 10 - 20

Please note:

  1. When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
  2. In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make customization. Design time will depend on the complexity of the request. 
  3. Customers acknowledge and agree that the stated delivery time above is estimated. It may exceed or less than the stated time frame under certain situations. 
  4. Order is only processed if correct shipping address is provided. Incomplete or invalid shipping address may lead to delay in order processing. Please double-check your information when check out. 
  5. All shipment are provided with tracking link. Please feel free to track your shipment status

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 7-9 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.


INCORRECT ADDRESS 

Make sure you provide the correct address at checkout because:

  • If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. 

  • We are not responsible if your order gets delivered to the wrong address or returned to sender. The returned orders will be donated to charities and will not be returned to our warehouse. Before reaching out to our customer support, please check your given shipping address first.

  • For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order
  • If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering empiredgift.com and if you have any questions, please don't hesitate to contact us via: support@empiredgift.com

Shipment Delays

Our team always try our best to deliver items to customers as quick as possible. However, there're always uncontrollable reasons which can lead to delay of your shipment. We're so sorry for this inconvenience and hope that you can understand for us

  • Delay due to supplier or carriers. 
  • Delay in holiday shipping
  • For international order, custom clearance may lead to delay of shipment.

    SURCHARGE FEE :

    International shipments (subject to service availability) delivered to or picked up from remote and less-accessible locations are assessed an out-of-delivery area or out-of-pickup-area surcharge. Refer to local service guides for surcharge amounts. The following is a list of postal codes and cities where these surcharges might be applied :

    https://www.fedex.com/content/dam/fedex/us-united-states/services/Zipcodes_OPA_ODA.pdf

    https://www.dhl.de/content/dam/images/Express/downloads/dhl-express-remote-areas-service.pdf